SmartSupport Cost

How much does it cost to purchase and implement SmartSupport?What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?

Vice Professor Asked on July 3, 2024 in Customer Management.
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1 Answer(s)

Software price

SmartSupport offers three pricing plans: Basic, Pro, and Enterprise. The Basic plan starts at $20 per user per month, the Pro plan is $40 per user per month, and the Enterprise plan is available for custom pricing. For a business with 10 users, the Basic plan would cost $200 per month, the Pro plan would cost $400 per month, and the Enterprise plan would be custom-priced.

Plans compared

The Basic plan includes essential features such as ticketing system and knowledge base. The Pro plan adds live chat support and advanced reporting capabilities. The Enterprise plan offers personalized solutions, dedicated account manager, and API integration.

Plans fit

The Basic plan is best suited for small businesses or startups with a limited budget. The Pro plan is ideal for growing companies that require additional support features. The Enterprise plan caters to large enterprises with complex support needs.

Other costs

Implementation costs for SmartSupport vary depending on the business size and complexity, ranging from $500 to $5000. Customization costs are optional and can range from $1000 to $10,000. Training costs also vary, with on-site training costing between $1000 to $5000 per session.

One-time fees

SmartSupport does not require any specific hardware or servers for implementation. However, there may be additional one-time fees for data migration, ranging from $500 to $5000. Other costs may include setup fees, starting from $500.

Alternatives compared

Compared to its alternatives such as Zendesk, Freshdesk, and Help Scout, SmartSupport’s pricing is competitive, especially for small to medium-sized businesses. While Zendesk may offer more advanced features, SmartSupport provides a cost-effective solution for businesses looking for essential support tools.


SmartSupport offers a range of pricing plans to cater to different business sizes and needs. With its competitive pricing and essential features, SmartSupport provides good value for money compared to its competitors. I would give SmartSupport a pricing grade of 85 out of 100.

Vice Professor Answered on July 3, 2024.
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