Samanage IT Service Desk Cost
How much does it cost to purchase and implement Samanage IT Service Desk?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
Samanage IT Service Desk offers three pricing plans: Team, Business, and Professional. The Team plan starts at $19/user/month, the Business plan is $49/user/month, and the Professional plan is available at a custom quote. Additionally, there is an Enterprise plan for larger organizations with pricing available upon request. The software also offers a 14-day free trial.
Plans compared
The Team plan includes basic IT service desk features, such as incident management and knowledge base. The Business plan adds features like change management and problem management. The Professional plan offers advanced features like asset management and contract management. The Enterprise plan is fully customizable to meet the specific needs of large organizations.
Plans fit
The Team plan is best suited for small businesses or startups with a limited budget and basic IT service desk needs. The Business plan is ideal for growing businesses that require more advanced IT service desk functionalities. The Professional plan is recommended for larger enterprises with complex IT service desk requirements. The Enterprise plan is tailored for global organizations with extensive IT service desk needs.
Other cost
Implementation cost for Samanage IT Service Desk varies depending on the size of the business and complexity of the setup. On average, small businesses can expect to pay around $1,000 for implementation, while larger enterprises may invest upwards of $10,000. Customization cost is optional and can range from $500 to $5,000 based on the level of customization required. Training cost also varies, with small businesses spending around $500 for training, and larger enterprises budgeting $5,000 or more.
One time fees
Samanage IT Service Desk is a cloud-based software, so there are no specific hardware requirements. There may be additional costs for data migration, integration with other systems, or consulting services. These costs can range from $500 to $5,000 as one-time fees.
Alternatives compared
When compared to top alternatives like Freshservice, Jira Service Desk, and Zendesk, Samanage IT Service Desk falls in the mid-range pricing category. While it may not be the cheapest option, it offers a good balance of features and pricing. Competitors like ServiceNow and BMC Helix ITSM are more expensive but provide extensive functionalities for large enterprises.
Verdict
Overall, Samanage IT Service Desk offers competitive pricing compared to its alternatives. With a pricing grade of 85/100, it provides good value for businesses of all sizes, especially those looking for a scalable IT service desk solution with a range of features.
