Desk.com Cost
How much does it cost to purchase and implement Desk.com?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
Desk.com offers three pricing plans: Standard, Pro, and Business Plus. The Standard plan starts at $20 per user per month, the Pro plan is $60 per user per month, and the Business Plus plan is $100 per user per month. There is also a custom-priced plan available for the Global Enterprise level.
Plans compared
The Standard plan includes basic features such as email and social support, a self-service support center, and case management. The Pro plan adds features like custom reporting and integrations, while the Business Plus plan includes advanced features like advanced reporting, real-time agent dashboards, and a dedicated account manager.
Plans fit
The Standard plan is best suited for small businesses and startups with a limited budget. The Pro plan is suitable for growing businesses that require more customization and integration options. The Business Plus plan is ideal for larger companies with a need for advanced reporting and dedicated support.
Other cost
Desk.com has a straightforward implementation process that can take anywhere from a few days to a few weeks, with an average cost of $1,000 to $5,000 depending on the business size. Customization costs can vary but typically range from $500 to $2,000. Training costs can range from $100 to $500 per user.
One time fees
Desk.com does not require any specific hardware or servers, but there may be additional costs for phone support or data migration services. There are no significant one-time fees associated with using Desk.com.
Alternatives compared
Compared to its alternatives like Zendesk, Freshdesk, and Help Scout, Desk.com is priced competitively, especially for smaller teams. While Desk.com may not offer as many advanced features as some of its competitors, it provides a solid set of customer support tools at a reasonable price point.
Verdict
Desk.com offers a range of pricing plans to cater to different business needs and sizes. It is competitively priced compared to its alternatives, making it a good choice for businesses looking for a cost-effective customer support solution. I would give Desk.com a pricing grade of 85 out of 100.
