BMC Track-It! Cost

How much does it cost to purchase and implement BMC Track-It!?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?

Vice Professor Asked on July 3, 2024 in Customer Management.
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1 Answer(s)

Software price

BMC Track-It! offers a range of pricing plans to cater to different business needs. The pricing starts at $995 for a perpetual license, with an additional $225/year for maintenance and support. There are also subscription options available starting at $19/month/user.

Plans compared

The plans offered by BMC Track-It! vary in features and pricing. The Essential Plan includes basic IT help desk features, while the Professional Plan offers more advanced features such as asset management and software license tracking. The Enterprise Plan is the most comprehensive, with features like change management and project management.

Plans fit

The Essential Plan is best suited for small businesses or startups with basic IT help desk needs. The Professional Plan is ideal for growing businesses that require more advanced IT management capabilities. The Enterprise Plan is designed for larger corporations or global enterprises that need robust IT service management.

Other cost

Implementation costs for BMC Track-It! can vary depending on the complexity of the setup and customization required. On average, implementation costs range from $2,000 to $10,000 for small to medium-sized businesses. Customization costs can range from $500 to $5,000 depending on the level of customization needed. Training costs can range from $500 to $2,000 per user.

One time fees

BMC Track-It! does not require any specific hardware or servers for implementation. However, there may be additional costs for data migration or integrations with other systems. There are no significant one-time fees associated with the software.

Alternatives compared

Compared to alternatives like Freshservice, ServiceNow, and Zendesk, BMC Track-It! offers competitive pricing for its range of features. While some alternatives may offer more advanced features, BMC Track-It! provides a good balance of functionality at a reasonable cost.


BMC Track-It! is priced competitively compared to its alternatives, offering a comprehensive set of features at a reasonable cost. With a pricing grade of 85/100, it provides good value for businesses of all sizes looking for IT service management solutions.

Vice Professor Answered on July 3, 2024.
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