Zoho Support Cost

How much does it cost to purchase and implement Zoho Support?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?

Vice Professor Asked on July 3, 2024 in Customer Management.
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1 Answer(s)

Software price

Zoho Support offers three pricing plans: Standard, Professional, and Enterprise. The Standard plan starts at $12 per agent per month when billed annually, the Professional plan is $20 per agent per month billed annually, and the Enterprise plan is $35 per agent per month billed annually. Zoho Support also offers a free plan for up to 3 agents.

Plans compared

The Standard plan includes features like email ticketing, social support, knowledge base, and more. The Professional plan adds features such as live chat, time tracking, and customer happiness ratings. The Enterprise plan includes advanced features like multi-brand help center, custom roles, and Zia AI integration.

Plans fit

The Standard plan is best for small businesses or startups with a limited budget. The Professional plan is suitable for growing businesses that require more advanced customer support features. The Enterprise plan is ideal for larger corporations or enterprises that need a comprehensive customer support solution.

Other costs

Implementation costs for Zoho Support can vary depending on the complexity of the setup and customization. On average, small businesses may spend around $500-$1,000 for implementation, while larger enterprises could invest $5,000 or more. Customization costs can range from $500 to $5,000 depending on the extent of customization required. Training costs may range from $100 to $500 per user depending on the plan and level of training needed.

One-time fees

Zoho Support does not require any specific hardware or servers for implementation. However, there may be additional costs for integrating with other software or platforms. There are no significant one-time fees associated with Zoho Support.

Alternatives compared

When compared to top alternatives like Freshdesk, Zendesk, and Salesforce Service Cloud, Zoho Support offers competitive pricing with similar features. Freshdesk starts at $15 per agent per month, Zendesk at $19 per agent per month, and Salesforce Service Cloud at $25 per user per month.

Verdict

Zoho Support is a cost-effective option for businesses of all sizes, offering a range of features at competitive prices. With a pricing grade of 85/100, Zoho Support stands out as a budget-friendly choice compared to its competitors while providing robust customer support solutions.

Vice Professor Answered on July 3, 2024.
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