Freshdesk Cost
How much does it cost to purchase and implement Freshdesk?What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
Freshdesk offers five pricing plans: Sprout, Blossom, Garden, Estate, and Forest. The Sprout plan is free for unlimited agents but with limited features. The Blossom plan starts at $15 per agent per month when billed annually. The Garden plan is $35 per agent per month billed annually. The Estate plan is $49 per agent per month billed annually. The Forest plan, which is the enterprise-level plan, requires a custom quote.
Plans compared
The Sprout plan is ideal for small businesses just starting with customer support. The Blossom plan is suitable for growing businesses that need more features. The Garden plan is a good fit for businesses looking to provide omnichannel support. The Estate plan is for larger businesses that require advanced customization and reporting capabilities. The Forest plan is for global enterprises with complex support needs.
Plans fit
– Sprout: Best for startups and small businesses with basic support needs.
– Blossom: Ideal for growing businesses that require more features and customization.
– Garden: Suitable for businesses looking for omnichannel support and automation.
– Estate: Recommended for larger businesses needing advanced reporting and customization.
– Forest: Tailored for global enterprises with complex support requirements.
Other cost
Implementation cost for Freshdesk varies depending on the business size and complexity, ranging from $500 to $5,000. Customization cost can range from $1,000 to $10,000. Training cost starts at $500 for small businesses and can go up to $5,000 for larger enterprises.
One time fees
There are no specific hardware requirements for Freshdesk. However, there might be additional costs for integrating with other software or data migration. There are no significant one-time fees associated with Freshdesk.
Alternatives compared
Compared to alternatives like Zendesk, Help Scout, Zoho Desk, and Intercom, Freshdesk offers competitive pricing with a good range of features across its plans. While Zendesk may have more advanced features, Freshdesk provides a cost-effective solution for businesses of all sizes.
Verdict
With its range of pricing plans catering to businesses of various sizes and needs, Freshdesk provides a cost-effective solution for customer support. Compared to its competitors, Freshdesk offers competitive pricing, earning a pricing grade of 85 out of 100.
