8×8 Virtual Contact Center Cost
How much does it cost to purchase and implement 8×8 Virtual Contact Center?What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
8×8 Virtual Contact Center offers three pricing plans: Standard, Pro, and Ultimate. The Standard plan starts at $87 per user per month, the Pro plan starts at $117 per user per month, and the Ultimate plan starts at $153 per user per month. For enterprises requiring custom solutions, they offer tailored pricing based on specific requirements.
Plans compared
The Standard plan includes basic features such as voice, chat, and email, while the Pro plan adds advanced features like analytics and quality management. The Ultimate plan offers additional features like customer journey analytics and post-call surveys.
Plans fit
The Standard plan is suitable for small to medium-sized businesses looking for essential contact center functionality. The Pro plan is ideal for growing businesses that require more advanced features and analytics. The Ultimate plan is best for large enterprises with complex needs and a focus on customer experience.
Other cost
Implementation costs for 8×8 Virtual Contact Center can vary depending on the complexity of the setup and integration requirements. On average, businesses can expect to pay between $5,000 to $20,000 for implementation. Customization costs are also variable and can range from $1,000 to $10,000 based on the level of customization needed. Training costs typically start at $500 per user for basic training and can increase for more specialized training programs.
One time fees
8×8 Virtual Contact Center does not require specific hardware purchases, but businesses may need to invest in headsets or other peripherals. There are no significant one-time fees associated with the software, but businesses should budget for any additional integration or customization costs.
Alternatives compared
Compared to top alternatives like Five9, Genesys Cloud, and Talkdesk, 8×8 Virtual Contact Center is competitively priced, especially for small to medium-sized businesses. While some competitors may offer more advanced features in certain areas, 8×8 Virtual Contact Center provides a robust set of features at a more affordable price point.
Verdict
8×8 Virtual Contact Center offers a range of pricing plans to cater to businesses of different sizes and needs. With its competitive pricing and comprehensive features, it presents a cost-effective solution for companies looking to enhance their customer service operations. On a pricing grade scale of 1 to 100, 8×8 Virtual Contact Center would score a solid 85 for its affordability and value for money.
