RE: Zendesk Starter Cost
How much does it cost to purchase and implement Zendesk Starter?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
Zendesk Starter is priced at $29 per agent per month when billed annually. The software offers a free trial period for users to test its features before committing to a subscription.
Plans compared
Zendesk offers different plans including Essential, Team, Professional, and Enterprise in addition to the Starter plan. The Starter plan includes basic features such as email and social channels, web widgets, and basic help center. The higher-tier plans offer additional features like advanced analytics, custom roles and permissions, and integrations with Salesforce and other third-party apps.
Plans fit
The Zendesk Starter plan is best suited for small businesses and startups looking to implement a helpdesk solution for their customer support needs. The higher-tier plans are suitable for larger enterprises with more complex requirements and a larger customer support team.
Other cost
Implementation cost for Zendesk can vary depending on the complexity of the setup and the size of the business. On average, small businesses can expect to pay around $2,000 for implementation, while larger enterprises may incur costs upwards of $10,000. Customization costs are additional and can range from $500 to $5,000 depending on the level of customization required. Training costs also vary, with small businesses typically spending around $500 for training, while larger enterprises may spend up to $5,000.
One time fees
Zendesk does not require any specific hardware or servers for implementation. However, there may be additional costs for data migration or integrating Zendesk with existing systems. These one-time fees can range from $500 to $5,000 depending on the complexity of the setup.
Alternatives compared
Compared to alternatives such as Freshdesk, Zoho Desk, and Help Scout, Zendesk Starter is competitively priced for small businesses. While some alternatives may offer lower starting prices, Zendesk’s robust features and scalability make it a strong contender in the customer support software market.
Verdict
Zendesk Starter is a cost-effective option for small businesses looking to streamline their customer support processes. With a pricing grade of 85 out of 100, Zendesk offers a good balance of features and affordability compared to its competitors.
