Software price

Zendesk offers different pricing plans starting from $5 per agent per month for the Essential plan, $89 per agent per month for the Team plan, $149 per agent per month for the Professional plan, and $199 per agent per month for the Enterprise plan.

Plans compared

The Essential plan includes basic features such as email and social media channels, while the Team plan adds live chat support. The Professional plan includes analytics and automation features, and the Enterprise plan offers advanced customization and security options.

Plans fit

The Essential plan is suitable for small businesses or startups with basic customer support needs. The Team plan is ideal for growing businesses that require live chat support. The Professional plan is best for medium-sized businesses looking for advanced analytics and automation. The Enterprise plan is designed for large enterprises with complex customization and security requirements.

Other cost

Implementation costs for Zendesk can vary depending on the complexity of the setup and customization. On average, implementation costs range from $2,000 to $10,000 for small to medium-sized businesses. Customization costs can range from $500 to $5,000 depending on the level of customization required. Training costs can range from $100 to $500 per user for small to medium-sized businesses.

One time fees

Zendesk does not require specific hardware or servers, but there may be additional costs for integrations with other software or platforms. There are no major one-time fees associated with using Zendesk.

Alternatives compared

Compared to Freshdesk, which starts at $15 per agent per month, Zendesk is considered more expensive for small businesses. However, Zendesk offers more advanced features and customization options. When compared to Zoho Desk, starting at $12 per agent per month, Zendesk is priced higher but provides more robust analytics and automation tools.

Veredict

Zendesk is considered a premium customer support software with pricing reflecting its advanced features and customization options. While it may be more expensive than some of its competitors for small businesses, Zendesk offers a comprehensive solution for medium to large enterprises. On a pricing grade scale of 1 to 100, Zendesk would rank around 85 for its value compared to competitors.