Software price

TeamSupport offers three pricing plans: Standard, Enterprise, and Enterprise Plus. The Standard plan starts at $50 per user per month, the Enterprise plan starts at $65 per user per month, and the Enterprise Plus plan starts at $95 per user per month. For larger teams or global enterprises, TeamSupport offers custom pricing based on the specific needs of the organization.

Plans compared

The Standard plan includes features such as ticketing, collaboration tools, knowledge base, and reporting. The Enterprise plan adds additional features like CRM integration, advanced reporting, and custom reporting. The Enterprise Plus plan includes all features from the previous plans plus VIP support, sandbox for testing, and a dedicated success manager.

Plans fit

The Standard plan is best suited for small businesses or startups looking for essential customer support features. The Enterprise plan is ideal for growing companies that require more advanced reporting and CRM integration. The Enterprise Plus plan is tailored for larger enterprises or global companies that need premium support and customization options.

Other cost

Implementation cost for TeamSupport can vary depending on the complexity of the setup and customization required. On average, implementation costs range from $1,000 to $5,000 for small to medium-sized businesses. Customization costs may range from $500 to $2,000 per business, depending on the extent of customization needed. Training costs can range from $500 to $2,000 per business size/type.

One time fees

TeamSupport does not require specific hardware or servers for implementation. However, there might be additional costs for data migration or integration with other systems. There are no significant one-time fees associated with using TeamSupport.

Alternatives compared

Compared to top alternatives like Zendesk, Freshdesk, and Salesforce Service Cloud, TeamSupport offers competitive pricing with a focus on B2B customer support. While some alternatives may have lower starting prices, TeamSupport provides specialized features for businesses with complex support needs.

Verdict

TeamSupport offers a range of pricing plans to cater to businesses of all sizes, from small startups to global enterprises. With its emphasis on B2B customer support and customizable features, TeamSupport provides good value for the cost. Overall, TeamSupport can be considered moderately priced compared to its competitors, earning a pricing grade of 75 out of 100.