Software price

Samanage Help Desk offers three pricing plans: Standard, Professional, and Enterprise. The Standard plan starts at $19 per agent per month, the Professional plan is $49 per agent per month, and the Enterprise plan requires a custom quote. The pricing for 1 user on the Standard plan is $19 per month, for 10 users it would be $190 per month, for 100 users it would be $1900 per month, and for 1,000 users it would be $19,000 per month. Global enterprise pricing varies based on requirements.

Plans compared

The Standard plan includes basic ticketing and knowledge base features, the Professional plan adds asset management and advanced reporting, while the Enterprise plan offers additional customization and integrations. The main difference lies in the level of features and support provided.

Plans fit

The Standard plan is best suited for small businesses or startups, the Professional plan is suitable for growing companies that require more advanced features, and the Enterprise plan caters to large enterprises with complex needs.

Other cost

Implementation costs for Samanage Help Desk can vary depending on the complexity of the setup, with an average cost of $2,000 for small businesses, $5,000 for medium-sized businesses, and $10,000+ for large enterprises. Customization costs are optional but can range from $500 to $2,000 based on business size and type. Training costs can range from $500 for small businesses to $5,000 for large enterprises.

One time fees

Samanage Help Desk is cloud-based, so there are no specific hardware requirements. However, there may be additional fees for data migration or integrations. There are no significant one-time fees associated with the software.

Alternatives compared

When compared to alternatives like Freshdesk, Zendesk, and Jira Service Desk, Samanage Help Desk falls in a similar price range. However, Samanage offers a more streamlined and user-friendly interface compared to some of its competitors.

Verdict

Overall, Samanage Help Desk is competitively priced among its competitors, offering a range of features for different business sizes and types. With a pricing grade of 85/100, it provides good value for money based on the features and support it offers.