RE: LiveChat Cost

How much does it cost to purchase and implement LiveChat?
What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?

administrator Vice Professor Asked on April 2, 2019 in Customer Management.
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1 Answers

Here is the real break down cost of LiveChat implementation:

LiveChat License cost:
LiveChat pricing is largely based on the per user per month subscription model. The company offers three separate editions:

  • The solo plan cost $36 per month
  • The team plan cost $39 per seat per month
  • The enterprise plan cost $50 per seat per month

Customization cost:
Customization cost is significantly more complex to calculate than licensing cost as it depends on functional requirements and specific needs. Here are few key items that effect customization cost:

  • Data elements you need to track and present with a dashboard/reports.
  • Dashboard, management and operational reports that are needed.
  • Workflows and how complex they are.
  • Forms to collect additional data.
  • User Interface changes.

Data migration cost:
Data migration cost derived from your current software, amount of data, complexity of data, availability of data migration tools and gaps between your current system and you new system. Migrating from excel spreadsheets can also cost a lot of time and money.

Training cost:
Training cost derived from the training approach that you select for your organization:

  • End-user training.
  • Group/Department training.
  • Video /self training.
  • Train the trainer approach.

Other implementation cost?
You are welcome to add additional cost to assist the IT community when trying to evaluate the real cost of LiveChat implementation.

LiveChat Vs. Alternatives

CRM software solutions
/per month
  • Small Business
  • Mid-Size Business
  • Large Business
Sales & Marketing Automation software
/per month
  • Small Business
Integrated Cloud Business Software
/per month
  • Small Business
  • Mid-Size Business
  • Large Enterprises
Recruitment Agency Solutions
/ per month
  • Small Business
  • Mid-Size Business
Customer service and support ticket software
/per month
  • Small Business
  • Mid-Size Business
  • Large Enterprises

Vice Professor Answered on April 12, 2019.
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