Software price

Five9 Virtual Call Center offers three main pricing plans:
1. Monthly Subscription: Starting at $100 per user per month
2. Annual Subscription: Starting at $120 per user per month
3. Enterprise Custom Pricing: Tailored pricing for large organizations with specific needs
The pricing may vary based on the number of users and additional features required.

Plans compared

The three main plans offered by Five9 Virtual Call Center differ in terms of features and pricing. The Monthly Subscription plan is ideal for businesses looking for flexibility, while the Annual Subscription plan offers cost savings for long-term users. The Enterprise Custom Pricing plan caters to large organizations with unique requirements.

Plans fit

Each plan is best suited for different business sizes and types:
1. Monthly Subscription: Ideal for startups and small businesses with fluctuating call center needs.
2. Annual Subscription: Suitable for growing businesses and medium-sized enterprises looking for cost-effective solutions.
3. Enterprise Custom Pricing: Tailored for large corporations and global enterprises with complex call center requirements.

Other cost

Implementation Cost: The complexity of implementation varies, with an average cost ranging from $5,000 to $20,000 depending on business size.
Customization Cost: Optional customization may incur an additional cost of $2,000 to $10,000 based on business size and requirements.
Training Cost: The expected training cost per user ranges from $200 to $500 depending on the training program selected.

One time fees

Five9 Virtual Call Center does not require specific hardware or servers, reducing one-time fees. However, there might be additional costs for onboarding and setup, averaging around $1,000 to $5,000.

Alternatives compared

Compared to its alternatives like Talkdesk, Aircall, and RingCentral, Five9 Virtual Call Center offers competitive pricing with similar features. However, it stands out for its customizable Enterprise plan for large organizations.

Verdict

Five9 Virtual Call Center provides a range of pricing options suitable for businesses of all sizes. With its customizable Enterprise plan and competitive pricing compared to alternatives, it offers good value for money. I would give it a pricing grade of 85 out of 100.