Software price

Customer Thermometer offers three pricing plans: Basic, Professional, and Enterprise. The Basic plan starts at $49 per month and includes up to 1,000 surveys per month. The Professional plan is priced at $99 per month and allows for up to 2,500 surveys, while the Enterprise plan, which is customizable for larger organizations, requires a custom quote.

Plans compared

The Basic plan includes features such as email surveys, reporting, and integrations. The Professional plan adds features like branded surveys, advanced reporting, and priority support. The Enterprise plan offers additional customization options, dedicated account management, and enterprise-level security.

Plans fit

The Basic plan is suitable for small businesses and startups looking to gather customer feedback. The Professional plan is ideal for growing businesses that require more advanced survey capabilities and reporting. The Enterprise plan caters to large organizations with specific customization and security needs.

Other cost

Implementation costs for Customer Thermometer vary depending on the complexity of the setup and integration with existing systems. On average, small businesses can expect to pay around $500 for implementation, while larger enterprises may incur costs upwards of $5,000. Customization costs are optional and can range from $500 to $2,000 based on the level of customization required. Training costs are also variable, with small businesses typically spending around $500 on training, while larger enterprises may invest up to $5,000.

One time fees

Customer Thermometer does not require any specific hardware or servers for installation. There are no one-time fees associated with the software. However, additional costs may arise if businesses require on-site training or consulting services.

Alternatives compared

When compared to alternatives like SurveyMonkey, Delighted, and Nicereply, Customer Thermometer falls within a similar price range for its Professional plan. However, it offers more customization options and advanced reporting features compared to its competitors. While some alternatives may have lower starting prices, Customer Thermometer provides better value for businesses seeking more advanced survey capabilities.

Verdict

Customer Thermometer is competitively priced within the customer survey software market, offering a range of features for businesses of all sizes. With customizable plans and reasonable implementation and training costs, it provides good value for money. On a pricing grade scale of 1 to 100, Customer Thermometer would score around 85 for its affordability and feature set compared to its competitors.