RE: Comm100 Help Desk
How much does it cost to purchase and implement Comm100 Help Desk?What is the break-down cost of licenses, maintenance and support, installation, customization, data migration and training?
Software price
Comm100 Help Desk offers three pricing plans: Team, Business, and Enterprise. The Team plan is priced at $29 per agent per month when billed annually. The Business plan is $49 per agent per month, and the Enterprise plan requires a custom quote.
Plans compared
The Team plan includes features such as email ticketing, knowledge base, and basic reporting. The Business plan adds live chat, social media integration, and advanced reporting. The Enterprise plan offers advanced customization, SSO, and dedicated account management.
Plans fit
The Team plan is best suited for small businesses and startups with a limited budget. The Business plan is ideal for growing businesses looking to scale their customer support operations. The Enterprise plan is suitable for large enterprises and organizations with complex support needs.
Other cost
Implementation cost for Comm100 Help Desk varies based on the complexity of the setup and customization requirements. On average, businesses can expect to pay between $1,000 to $5,000 for implementation. Customization cost is optional and may range from $500 to $2,000 depending on the level of customization needed. Training cost can range from $500 for small businesses to $5,000 for larger enterprises.
One time fees
Comm100 Help Desk is a cloud-based solution, so there are no specific hardware requirements. However, businesses may incur one-time fees for data migration, which can range from $500 to $2,000. There are no other significant one-time fees associated with the software.
Alternatives compared
Compared to top alternatives such as Zendesk, Freshdesk, and Intercom, Comm100 Help Desk is competitively priced, especially for the Team and Business plans. While some alternatives may offer more advanced features, Comm100 Help Desk provides a cost-effective solution for businesses looking for essential help desk functionalities.
Verdict
Comm100 Help Desk offers a cost-effective solution for businesses of all sizes, with pricing plans tailored to different needs. While the Enterprise plan requires a custom quote, the Team and Business plans are competitively priced compared to top alternatives. Overall, Comm100 Help Desk provides good value for money, earning a pricing grade of 85 out of 100.
